Nowadays, pretty much all state DMVs offer personalized online services in a bid to become more efficient and cut wait times. Availability of online services saves customers a trip to local DMV offices, easing the strain and pressure on DMV employees, which makes them more efficient and process the applications submitted by motorists faster. However, while some state DMV websites are almost ideally designed and provide drivers with every piece of information that is essential to them in a clear and straightforward way, others lack some key features and functionalities that are necessary for a satisfactory user experience. That’s why DMV.com ranked all state DMV websites to find out how each of them satisfies the common criteria for a good website. This time, we break down the 21-30 State DMV Website Rankings list.
Coming in at number 21 is Rhode Island’s DMV website, scoring 71 points. The main deficiency of the Rhode Island is the fact that it’s not mobile friendly, preventing drivers from accessing it easily from a mobile device or a tablet. On the other hand, it offers plenty of online services, which is something that all drivers welcome, and users can download all forms required by the DMV.
Rhode Island is followed by Ohio and Florida with 70 points each, with Tennessee and Alaska coming in at number 24 and 25, respectively, scoring 69 points each. Places 26 through 30 were taken by Texas, with 68 points, West Virginia (65), Maine (65), Alabama (65), and South Dakota (63).
One of the most notable things about the websites on this list is that most of them have clear and logical menus and offer clear navigation for the most part, allowing users to find and access the websites’ services fairly quickly. As far as website responsiveness is concerned, just a few of them, including Texas, Florida, Alabama and South Dakota, work well on tablets and mobile devices, whereas the others are far less mobile friendly.
When it comes to the “services” category, Rhode Island’s, Ohio’s and Florida’s websites received far better grades than the other websites. They offer a number of online services, which are clearly visible on the main menu, providing online forms and allow users to make appointments for various DMV services.
Another thing that’s worth mentioning is that many websites lost a fair amount of points in the “content” category, meaning they fail to provide easily digestible content and lack clearly labeled links to in-site or outbound content that is relevant to the services users are interested in.
Also, one of the reasons why the websites on this list haven’t made it into the top ten state DMV website rankings is flawed design, with many of them being pretty cluttered and failing to provide a clear view of the services offered on the homepage.
To sum up, the main issues for these websites are the failure to provide a good user experience for customers using mobile devices or tablets, and the lack of physical location information, which is something they should definitely work on in the future.