For a DMV website to be helpful, it has to be responsive, provide content for the services offered on it, have clearly visible menus, and offer a large number of online services. DMV.com reviewed all state DMV websites, focusing on the aforementioned aspects, to see how each of them fared in the categories that are considered to be most important: design, usability, services, and website content. The 2015 State DMV Website Rankings by DMV.com shows that the best DMV website in the country is Washington state’s, and this time we take a look at the websites ranking 31st through 41st.
The 31 to 41 State DMV Website Rankings start with New Jersey, receiving a total of 63 points in all four categories. The website’s design proved to be unresponsive and does not work well on mobile devices and tablets, which was singled out as it’s biggest drawback. Like New Jersey, Louisiana’s and Iowa’s state DMV websites, that came in at number 32 and 33, respectively, feature a design that is not mobile responsive, which prevented them from getting a higher score.
The list continues with Missouri at number 34, scoring 61 points, that seems to suffer from the lack of content and availability of online services. The main deficiency of the website is the fact that it doesn’t offer enough information that explain the subject users are interested in and how they can access the service they are looking for.
Missouri is followed by North Dakota (60), Connecticut (59), Pennsylvania (59), South Carolina (58), Idaho (58), Illinois (55), and Arkansas, scoring 54 points, putting it at spot 41 on the 2015 State DMV Website Rankings.
In addition to having an unresponsive design, pretty much all websites on this list have another thing in common. It’s the fact that they offer very few online services. This means that these websites do not contribute to making the DMV much more efficient and they don’t help save drivers a trip to the local DMV office, which is probably one of the most important purposes of a DMV website. Also, most of the websites on this list do not provide physical location information, and they don’t allow motorists to make appointments at DMV offices over the Internet. This is another very important feature that can save users a lot of time and money, and should be a standard feature on each DMV website.
In conclusion, the limited number of online services offered on the websites ranked 31st through 41, combined with a design that is not mobile responsive, are the main factors behind the rather poor scores they received, and the reasons why they weren’t ranked higher.