#29 Alabama DOR

The Alabama DOR website is a mobile responsive website, includes all the necessary forms and all the forms are understandable. The DOR website however, provides none of the online services DMV was looking for when ranking the top state DMV websites. Drop downs from the main menu, the left side navigation, content, and quick links also appear below the fold providing a poor user experience.

	Score
DESIGN
Responsive	10
Homepage, information and services available	2
Site loads within approx. 3 secs	1
Site is uncluttered, provides clear CTAs	1
Text is easily readable	2
All content contained within a single domain	2
	18/20
USABILITY
Menus are clearly visible	1
In-site search is available	3
Logical hierarchy	1
FAQ section is available	0
CTA 3 clicks from homepage	4
	9/20
SERVICES
Physical location easily accessible	3
Can make appointments online	0
Forms are available	3
Online forms are understandable	2
Top Ten services	2
Other services	0
	18/40
CONTENT
content available for each service listed on the site	5
Content clearly explained	5
Content is easily digestible and concise	5
Links to in-site or outbound content are clearly labelled	5
	20/20
Overall Score:	65/100

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