#36 Connecticut DMV

The Connecticut Department of Motor Vehicles website conveniently included a link to their online services within the main navigation but unfortunately offer very few useful online services. Aside from offering a link to the online services in the main navigation links are rather unclear and not logical. The website is not mobile responsive and content is not written in a way that is easily digestible and concise.

	Score
DESIGN
Responsive	2
Homepage, information and services available	2
Site loads within approx. 3 secs	1
Site is uncluttered, provides clear CTAs	0
Text is easily readable	1
All content contained within a single domain	1
	7/20
USABILITY
Menus are clearly visible	3
In-site search is available	3
Logical hierarchy	3
FAQ section is available	2
CTA 3 clicks from homepage	4
	15/20
SERVICES
Physical location easily accessible	3
Can make appointments online	2
Forms are available	3
Online forms are understandable	2
Top Ten services	2
Other services	8
	20/40
CONTENT
content available for each service listed on the site	5
Content clearly explained	4
Content is easily digestible and concise	3
Links to in-site or outbound content are clearly labelled	5
	17/20
Overall Score:	59/100

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