#7 Massachusetts RMV

The Massachusetts RMV website has conveniently made the top online services available from the main navigation. The site is comprehensive in both its content and services. Updating the to a responsive design for use on tablets and mobile devices would lift the MassDOT RMV site into the top 5.

	Score
DESIGN
Responsive	1
Homepage, information and services available	4
Site loads within approx. 3 secs	1
Site is uncluttered, provides clear CTAs	1
Text is easily readable	2
All content contained within a single domain	2
	11/20
USABILITY
Menus are clearly visible	5
In-site search is available	3
Logical hierarchy	5
FAQ section is available	2
CTA 3 clicks from homepage	4
	19/20
SERVICES
Physical location easily accessible	3
Can make appointments online	2
Forms are available	3
Online forms are understandable	2
Top Ten services	18
Other services	10
	38/40
CONTENT
content available for each service listed on the site	5
Content clearly explained	5
Content is easily digestible and concise	3
Links to in-site or outbound content are clearly labelled	5
	18/20
Overall Score:	86/100

California Privacy R. Request

California Opt-Out