#16 Michigan DMV

The Michigan Secretary of State website provides convenient and direct access to high priority online services and is responsive on tablet and mobile devices. The main issues with the site include that it is very difficult to find contact details, while the site is cluttered and does not provide clear call to actions.

	Score
DESIGN
Responsive	10
Homepage, information and services available	4
Site loads within approx. 3 secs	1
Site is uncluttered, provides clear CTAs	0
Text is easily readable	2
All content contained within a single domain	0
	17/20
USABILITY
Menus are clearly visible	3
In-site search is available	3
Logical hierarchy	3
FAQ section is available	3
CTA 3 clicks from homepage	4
	16/20
SERVICES
Physical location easily accessible	1
Can make appointments online	2
Forms are available	3
Online forms are understandable	2
Top Ten services	12
Other services	8
	28/40
CONTENT
content available for each service listed on the site	5
Content clearly explained	4
Content is easily digestible and concise	3
Links to in-site or outbound content are clearly labelled	5
	17/20
Overall Score:	78/100

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