#48 Oregon DMV

The Oregon Department of Motor Vehicles website scored particularly low in the design, services, and content categories. As well as a lack of mobile responsiveness, the website does not provide logical menus with appropriate drop downs. Content does not provide enough information to clearly explain the subject and next steps necessary to the average user. Links to in-site or outbound content are not clearly labelled, relevant to the topic, and descriptive of what the user will find when clicking each link.

	Score
DESIGN
Responsive	1
Homepage, information and services available	3
Site loads within approx. 3 secs	1
Site is uncluttered, provides clear CTAs	0
Text is easily readable	2
All content contained within a single domain	2
	9/20
USABILITY
Menus are clearly visible	3
In-site search is available	3
Logical hierarchy	3
FAQ section is available	3
CTA 3 clicks from homepage	1
	13/20
SERVICES
Physical location easily accessible	2
Can make appointments online	0
Forms are available	2
Online forms are understandable	2
Top Ten services	4
Other services	2
	12/40
CONTENT
content available for each service listed on the site	5
Content clearly explained	1
Content is easily digestible and concise	3
Links to in-site or outbound content are clearly labelled	3
	12/20
Overall Score:	46/100

California Privacy R. Request

California Opt-Out