Ranking the Pennsylvania DMV website – Reviewed by DMV.com
#37 Pennsylvania DMV
The Pennsylvania Department of Transportation website has conveniently provided a list of online services directly on the homepage but unfortunately does not provide a logical navigation system. Users also cannot make appointments at physical locations online and forms for offline services have not been made available to complete necessary paperwork in advance.
Score | |
---|---|
DESIGN | |
Responsive | 1 |
Homepage, information and services available | 4 |
Site loads within approx. 3 secs | 1 |
Site is uncluttered, provides clear CTAs | 1 |
Text is easily readable | 2 |
All content contained within a single domain | 2 |
11/20 | |
USABILITY | |
Menus are clearly visible | 3 |
In-site search is available | 0 |
Logical hierarchy | 3 |
FAQ section is available | 3 |
CTA 3 clicks from homepage | 4 |
13/20 | |
SERVICES | |
Physical location easily accessible | 2 |
Can make appointments online | 0 |
Forms are available | 0 |
Online forms are understandable | 0 |
Top Ten services | 10 |
Other services | 3 |
15/40 | |
CONTENT | |
content available for each service listed on the site | 5 |
Content clearly explained | 5 |
Content is easily digestible and concise | 5 |
Links to in-site or outbound content are clearly labelled | 5 |
20/20 | |
Overall Score: | 59/100 |
Last updated on Friday, September 14 2018.