#21 Rhode Island DMV

The Rhode Island DMV is not mobile friendly, resulting in a poor user experience if using a tablet or mobile device. Online services are clearly offered in the main navigation and FAQs are available from the homepage. A number of online services have been made available and provides all the necessary forms if a trip to the DMV is required.

	Score
DESIGN
Responsive	1
Homepage, information and services available	4
Site loads within approx. 3 secs	1
Site is uncluttered, provides clear CTAs	1
Text is easily readable	2
All content contained within a single domain	2
	11/20
USABILITY
Menus are clearly visible	3
In-site search is available	3
Logical hierarchy	3
FAQ section is available	3
CTA 3 clicks from homepage	4
	16/20
SERVICES
Physical location easily accessible	3
Can make appointments online	0
Forms are available	3
Online forms are understandable	2
Top Ten services	8
Other services	8
	24/40
CONTENT
content available for each service listed on the site	5
Content clearly explained	5
Content is easily digestible and concise	5
Links to in-site or outbound content are clearly labelled	5
	20/20
Overall Score:	71/100

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